Complaints procedure
EYA PARTNERS has formalised a complaints handling procedure compliant with Criterion 7 of the National Quality Framework. Any dissatisfaction will be examined carefully.
1. File the complaint
Any complaint must be sent by email to admin@eya-partners.com with "Complaint" in the subject line. Specify: learner name, training concerned, date, detailed reason.
2. Acknowledgement (within 48h)
An acknowledgement is sent within 48 working hours with a complaint tracking number.
3. Investigation (within 15 working days)
The team analyses the complaint, gathers necessary evidence and testimonials, and proposes a motivated written response.
4. Mediation (if disagreement)
In case of persistent disagreement, the Consumer Mediator can be referred. For B2B disputes, mediation through the Business Mediator (mediateur-des-entreprises.fr).
Response time commitment
All complaints are answered formally within 15 working days maximum. Complaints, their handling and corrective actions taken are logged in an internal register as part of our continuous improvement approach.
File a complaint